Discover everything you need to know about your BarkRipple experience. If you still need assistance, our Customer Care team is always here for you → Contact Us.
Right after completing your purchase, you’ll receive a confirmation email with all details.
I haven’t received my confirmation email, what should I do?
Please check your spam or promotions folder. If it’s not there, reach out to us at info@barkripple.com .
Can I cancel my order after purchase?
No. Once an order is confirmed, it is automatically processed by our logistics partners and cannot be canceled or modified.
2. Shipping
What are your shipping fees?
Standard shipping costs 4.99 USD for orders below 150 USD. For orders above 150 USD, shipping is free.
How long does delivery take?
Processing time: 24–48h.
Delivery time: 4–8 business days depending on destination.
Do you ship internationally?
Yes, BarkRipple ships worldwide. Shipping fees and times are displayed at checkout.
How can I track my order?
You can track your delivery anytime via our Tracking Page using your order number and email.
3. Payments
Which payment methods are accepted?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay.
Can I pay in installments?
No, installment payments are not available at the moment.
Is it safe to pay on your website?
Absolutely. All payments are encrypted and processed securely.
4. Returns & Refunds
Do you accept returns?
BarkRipple™ does not require physical returns. Instead, we provide a quick and hassle-free resolution. For standard cases such as dissatisfaction, change of mind, or delivery delays, we offer a 40% discount voucher for your next order.
When do you offer full refunds?
Full refunds are only granted in serious cases, including: – Products received broken, damaged, or defective. – Packages lost or stolen during delivery. In these situations, BarkRipple™ will issue a 100% refund to the original payment method.
Do I need to return the product to get a refund or discount?
No. You are not required to send items back. BarkRipple™ aims to keep the process quick and simple for our customers.
Do you offer exchanges?
No. BarkRipple does not offer product exchanges under any circumstances.
For more information, please refer to our Refund Policy .
5. Support
How can I contact BarkRipple?
Our Customer Care team is here to assist you with professionalism and clarity. You can contact us anytime at info@barkripple.com or through our Contact Page. We aim to reply within 24 hours.
Interested in working with BarkRipple?
We welcome collaborations with individuals and partners who share our vision of a luxury lifestyle for dogs and their owners. If you would like to collaborate with BarkRipple, please visit our Work With Us page .
